Limited 2-Year Warranty for The Murf

WallRise, LLC warrants that The Murf wall-mounted desk will be free from defects in materials and workmanship for 2 years from the date of purchase. This warranty applies only to the original purchaser and is non-transferable. Factory Seconds (refurbished units) are sold as-is and are not covered by this warranty.

What’s Covered

  • Defects in the electric actuator, monitor arm, and desk structure under normal use. Normal use means operating the desk as intended, within the 90lbs weight limit, and following the installation and maintenance instructions provided.
  • Repairs or replacement of defective parts at our discretion.

What Voids This Warranty

Doing any of the following ends warranty coverage:

Voids Warranty

Painting the desk. A painted unit cannot be refurbished if it is ever exchanged, so painting The Murf voids its warranty.

Voids Warranty

Modifying or customizing the desk. Any modification or customization is done at your own risk and is your responsibility; it voids the warranty.

Voids Warranty

Running wires across the motor-shaft cylinder. Do not route wires across the vertical motor-shaft cylinder. As the desk travels, wires or objects can be pinched, damaging the wiring, the desk, or the motor.

What’s Not Covered

  • Damage from improper installation, misuse, or exceeding the 90lbs weight limit.
  • Normal wear and tear (e.g., scratches, fading).
  • Damage caused by unauthorized repairs.
  • Damage from placing objects in the motor-shaft path that obstruct or strike the actuator mechanism.
  • Warping or movement of the wood caused by humidity or seasonal and environmental changes (see “Good to Know” below).

Installation Requirements

Attention

At least one wall stud is required when installing. For brick or concrete, use masonry-rated hardware such as Tapcon-style concrete screws, sleeve anchors, or wedge anchors. Installations that don’t meet these requirements are not covered.

Good to Know

Normal, Not a Defect

Up to about 3 mm of flex at the worksurface under load is normal. It comes from the cantilever design and the dropdown stays, and is not a defect.

How to Obtain Warranty Service

  1. Contact us at hello@wallrisedesk.com with your proof of purchase and a description of the issue.
  2. We’ll assess the claim and, if approved, provide instructions for repair or replacement.
  3. If it’s a simple piece that needs repair or replacement, we’ll send you the necessary part and walk you through how to repair it yourself. If you’re unable to perform the repair, you can return the product to us for service, following the steps below.
  4. If you’re in the United States, we’ll pay for the shipping costs to return the product. We’ll send you a new box with a return label, and then you can pack and send the box back to our workshop. For customers outside the United States, you are responsible for shipping costs to return the product to our workshop, but we’ll cover the cost of shipping replacement parts to you, if applicable.

Limitations

  • Implied warranties, including merchantability and fitness for a particular purpose, are limited to the duration of this warranty (2 years), to the extent permitted by law. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
  • WallRise, LLC is not liable for incidental or consequential damages (e.g., loss of use), to the extent permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you.

You may have additional rights under state law, including the right to sue for breach of warranty. For questions, contact us at hello@wallrisedesk.com.

We've been hard at work thoughtfully designing this desk - focusing on every detail to deliver an ergonomic space-saving solution that's both functional and beautifully made.